FAQ

What venues and projects are BLUEMOON stage lights suitable for?

BLUEMOON fixtures are engineered for 7 core entertainment and commercial installation sectors:

  • Theaters & Auditoriums: High CRI profile, fresnel, and whisper-quiet moving heads.
  • Conferences & Multi-Function Banquet Halls: Uniform face lighting and color wash.
  • Weddings & Hotel Ballrooms: Elegant beam/gobo projections and ambient wash.
  • Nightclubs, Bars & Live Houses: Punchy beam lights, dynamic strobe bars, and lasers.
  • KTVs & Themed Party Rooms: Compact moving heads and immersive visual effects.
  • Livestream Studios & Broadcast: Flicker-free, high-color-rendering LED panel lights.
  • Architectural & Landscape Projects: High-power wash and decorative lighting.

Do your fixtures support GrandMA, Avolites, and standard DMX console library files?

Yes, 100% compatible. All BLUEMOON fixtures strictly adhere to standard DMX512 and RDM protocols.

We provide verified official personality/fixture library files in:

  • .d4 format: For Avolites Titan consoles.
  • .r20 format: For Avolites Classic consoles.
  • .xml format: For GrandMA (MA Lighting) consoles.

Files can be downloaded directly from our website or requested from our technical support team.

What is your warranty policy and how is after-sales support handled?

All BLUEMOON lighting fixtures come with a 1-year comprehensive factory warranty.

Our after-sales workflow ensures maximum uptime for your events:

  • Rapid Free Replacement Parts: Critical spare parts (power supplies, motor drivers, LED boards) dispatched swiftly via international express.
  • 1-on-1 Video Guidance: Our senior technical engineers provide direct video support to guide your maintenance team step-by-step.
  • Complete Tech Documentation: High-definition manuals, wiring diagrams, and exploded view catalogs provided.

What are your payment terms, trade terms, and global shipping options?

Trade Terms: Our default quotation is EXW Guangzhou. We also provide FOB Guangzhou/Shenzhen, CIF, and door-to-door DDP solutions.

Payment Methods & Terms:

  • Accepted: Bank T/T Wire Transfer, Alibaba Trade Assurance, and PayPal (for sample orders).
  • Samples: 100% advance payment.
  • Bulk Orders: 30% deposit before production + 70% balance paid before dispatch.

Shipping Methods: Your designated local freight forwarder, express couriers (DHL / FedEx / UPS), or Air/Sea DDP with customs clearance and taxes included.

What is your Minimum Order Quantity (MOQ) and production lead time?

We have NO strict MOQ requirement for standard catalog products.

  • Sample Orders: 1-piece sample orders are fully supported so you can test build quality, optical output, and color mixing before bulk procurement.
  • Small Orders (≤ 50 units): Dispatched within 3 business days.
  • Bulk Production Orders: Typically completed and shipped within 7 to 15 business days.
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